In addition to this there a a few methods by which your Outlook clients get the offline address book. Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from ‘Web-based distribution’ (basically form the website on the Exchange (or Exchange CAS) server.
So there are three factors stopping you seeing that new user on the GAL (, however if that’s not an option, read on). Force your Outlook Client to Download the Offline Address book. Check that the OAB is getting distributed from the Exchange/CAS server. Note: Make sure the Generation Server is set to a server that exists, and it’s online.
In this dialog box, you can specify either No Details or Full Details.
These settings affect the offline address book download.
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In fact, Outlook cached mode will continue to download the offline address book every 24 hours regardless of whether the option is enabled.
The Download offline address book check box in the Send/Receive Settings - "Group_name" dialog box does not affect the 24-hour download process.
The Global Address Book (GAL) is a directory of available contact information for CUMC, NYPH and Columbia University faculty, staff and students.
It can be accessed when using a CUMC email account with Outlook and Web Outlook.
Also in the properties of the mailbox database, your users are using, make sure it points to the correct public folder database.
For web-based distribution make sure the site is up.